FREQUENTLY ASKED QUESTIONS
Lights on a jacket (as opposed to on a bike) are higher and bigger, thus more visible. Having different sources for lighting also gives a sense perspective that helps or road users to understand at what speed you are approaching. Also, with size comes the bonus of allowing turn signals
The blinker recall works only with the add-on module as it needs to communicate with your bike to know you are using your blinkers.
The brake light works thanks to an accelerometer integrated in the jacket, no need to connect to the bike. You don’t need the add-on module to get this feature.
Yes! You can exchange your jacket for a different size if it doesn't fit you well. If you follow our sizing charts correctly, our jacket will fit you just fine. In case the jacket doesn't fit you well, even after exchanging for a different size, you can return the jacket and we'll refund your full order amount. You'll have 60 days from the date of delivery to finish the exchange/return process.
The all season jacket will be water-repellant. The leather will be water-resistant. The summer will not have any protection against the rain as it is extremely breathable. Water-repellent = not easily penetrated by water; provides more protection than water-resistant.Water-resistant = is able to provide some protection from water in smaller volumes but not 100% protection.
duty-free shipping is applicable only to customers from 34 countries:United States, Canada, Australia, Singapore, Hong Kong, China, and 28 EU Countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.For customers from all other countries (The rest of the world):You may have to pay additional import duties and other applicable taxes to the concerned authorities upon receipt of your goods, based on the import policies of your respective countries. The duties and tax rates vary from country to country and we are unable to help you determine that for your shipment. If you wish to learn about the duties and taxes applicable to your shipment, you may want to check with the customs and border protection authority of your country.From our experience we have learned that most of the countries have higher thresholds for import duties and majority of our international customers don't get charged any additional fees apart from the regular shipping fees you pay here on Kickstarter.
We do ship worldwide! The countries we cannot ship to are Myanmar, Burma, Syria, and Lebanon.
As with most safety gear, the jacket is dry-clean only to keep the integrity of the materials.
As long as your bike has blinkers and a small place to add the module, you can install it on any bike.
You can! It is very easy if you can locate the blinker wires. If you don’t feel capable of doing it yourself, you can hire a mechanic to do it. He should not charge you more than 15min to do it.
It takes about 2h.
yes it is !
No they won’t. It is also not a problem if you have a tall windshield. We have tested it thoroughly and from all of our customer reviews, they have said it has never been a problem.
There is a 2 year unlimited warranty.
It is legal everywhere to wear on the road, and we comply with the world's hardest regulations concerning safety.
This feature works only if you purchase the blinker module. As soon as the blinker module is turned on, as you start your bike, it connects to your jacket and will turn the lights on.
It is not an option as all the circuitry goes through the jackets what we designed to accommodate the technology.
No, as it is a safety device, we comply with the color codes on the road as to not confuse other drivers (white in the front, red in the back).
Unfortunately the hardware changed so you can’t just purchase the blinker module. But no worries- we offer upgrades and a trade-in program. Just reach out to us.
Yes it does !
The armour is removable. There is no need to upgrade as it has one of the best armours you can buy on the market. It has the highest level of homologation.
It does not. All pants have different kinds of zippers and having a universal fit is not possible. However, all of our jacket models have a back panel that extends a little bit to make sure wind doesn’t get through.
You won’t need to, LEDs don’t go bad under normal utilisation Rest assured, if for any reason you break any part of the Raylier system, it is modular, so we can send you a replacement LED.
Motorcycling is very different for everyone. The infrastructure in your city, how willing you are to instal something on your bike, how experienced of a rider you are...it all comes into play. We talked to over 300 riders from around the globe and their opinions on Turn Signals were split: many requested the feature while many others assured they wouldn’t use it. Since we don’t want half of you guys stuck with (and paying for) an accessory you don’t want, we decided to make it an Add-on and as a bonus, make the jacket itself more affordable.
Its life span is not measured in time (dependent on how you use it) but on full charge cycles. Ours is estimated at +500 cycles which charging once per week yields about 10 years. For reference, smartphone batteries usually last 300--500 cycles.