WHO ARE WE ?
Our website address is: https://www.raylier.com.
USE OF PERSONAL DATA COLLECTED
When you leave a comment on our website, the data entered in the comment form, as well as your IP address and the user agent of your browser are collected to help us detect unwanted comments.
An anonymized channel created from your email address (also known as a hash) can be sent to the Gravatar service to check if you are using it. The Gravatar service confidentiality clauses are available here: https://automattic.com/privacy/. After validation of your comment, your profile picture will be publicly visible next to your comment.
If you are a registered user and upload images to the website, we recommend that you avoid uploading images that contain EXIF GPS coordinate data. Visitors to your website can download and extract location data from these images.
If you leave a comment on our site, you will be offered to save your name, email address and website in cookies. This is only for your convenience so that you do not have to enter this information if you post another comment later. These cookies expire after one year.
If you go to the login page, a temporary cookie will be created to determine if your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.
When you log in, we will set up a number of cookies to save your login information and screen preferences. The lifespan of a login cookie is two days, that of a screen option cookie is one year. If you check "Remember me", your connection cookie will be kept for two weeks. If you log out of your account, the connection cookie will be deleted.
By modifying or publishing a post, an additional cookie will be saved in your browser. This cookie does not include any personal data. It just shows the ID of the post you just edited. It expires after a day.
CONTENT EMBEDDED FROM OTHER SITES
Articles on this site may include embedded content (eg videos, images, articles, etc.). Content embedded from other sites behaves the same as if the visitor were to that other site.
USE AND TRANSMISSION OF YOUR PERSONAL DATA
HOW LONG IS YOUR DATA STORED
If you leave a comment, the comment and its metadata are retained indefinitely. This allows subsequent comments to be recognized and approved automatically instead of leaving them in the moderation queue.
For users who register on our site (if possible), we also store the personal data indicated in their profile. All users can see, edit, or delete their personal information at any time (except their username). Site managers can also view and edit this information.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account or if you have left comments on the site, you can request to receive a file containing all the personal data that we hold about you, including those that you have provided to us.You can also request the deletion of personal data concerning you. This does not take into account data stored for administrative, legal or security reasons.
TRANSMISSION OF YOUR PERSONAL DATA
Visitor comments can be verified using an automated spam detection service.
Thank you for visiting and shopping at Raylier. The following are the terms and conditions that constitute our Shipping Policy. Domestic Shipping PolicyAll orders are processed within 2-3 business days.
Orders are shipped during normal business hours Monday-Friday. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery due to the USPS system. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Raylier ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
INTERNATIONAL SHIPPING POLICY
We ship worldwide and upon checkout you will be offered various prices depending on the speed of the carrier you select. We use USPS for our main carrier.
PRE-ORDER SHIPPING POLICY
*What is a pre-order?
The pre-order item is a Raylier jacket which you have the chance to purchase in advance of them arriving at our warehouse. It means that the jackets are still in production when ordered and not immediately available for shipping but you have reserved your place in the queue. Once you run checkout it is important to notice if the product is in pre-order or not. We always mention what sets are in pre-order and the expected time period for shipping on our website and on the email confirmation.
Estimated shipping time
Usually, the curent estimated waiting time availability is mid-octobre. Once the jackets are available in our warehouse, your order will be dispatched within two days. These are estimated times and we try our best to deliver items faster.
SHIPMENT COST & METHOD
Shipping charges for your order will be displayed at checkout.Shipping services will be covered by our carriers, if you are not eligible for free delivery, the cost will be calculated at checkout.
SHIPMENT CONFIRMATION & TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
CUSTOMS, DUTIES & TAXES
Raylier is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)
Raylier is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us and include photos of the damaged items so that we may file a claim with the carriers. Without images we are not able to provide free replacement.Please save all packaging materials and damaged goods while filing a claim.
Our Return Policy provides detailed information about options and procedures for returning your order. Please save all packaging materials and goods or you may incur a restocking fee or your return may be denied.